Verifying Your lobangking Account
Account verification is the step that keeps your balance secure and your withdrawals moving without interruption. We require a government-issued identity document — a MyKad is the standard choice for Malaysian accounts — and occasionally a recent utility bill or bank statement to confirm your address. Upload clear images through the verification section in your account settings; our team reviews submissions and
updates your status in the account. A verified account also means your registered DuitNow or FPX details match your identity, which protects you if you ever need to dispute a transaction or recover account access.
- Go to account verification — Find the verification section inside your account settings. The page lists exactly which documents are needed for your account tier.
- Upload your identity document — A clear photo or scan of your MyKad — both front and back — is the standard requirement for Malaysian accounts.
- Submit address confirmation if prompted — Depending on your account level, a recent utility bill or bank statement in your name may also be requested to confirm your registered address.
- Await confirmation from our team — Once we review your documents, your account status updates. You will be notified through the contact method on file when verification is complete.