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What lobangking Does With Your Personal Information

When you use your account — whether you are topping up via Touch 'n Go eWallet, checking your wallet balance, or reaching our support team — your personal data moves through our systems.

Data collection transparencyTouch 'n Go eWallet, Boost, GrabPay contextYour right to access recordsAccount-level data controlsContact path for data requests

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What This Privacy Policy Covers and How It Applies

lobangking Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

lobangking collects personal data when you open an account, make a deposit through local payment channels such as Touch 'n Go eWallet, Boost or GrabPay, or contact our support team for account help. The categories of data we handle include your name, contact details, device identifiers,

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transaction records and payment method references — for example, the masked wallet ID tied to a GrabPay or Boost deposit. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete a transaction
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and is governed by their own published policies. Where you access lobangking depends on local law, and this policy applies to accounts in regions where access is permitted under local law. We retain transaction and account data for as long as required by applicable financial record-keeping
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obligations or until you submit a verified deletion request. Data relating to wallet top-ups via DuitNow or FPX online banking is held to the same standard as any other deposit record. If you are in Melaka or anywhere else in Malaysia and want to know which
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specific data fields we hold on your account, the process starts with a written request to our data contact address listed in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy Rights

You have a direct line to our team for any question about the personal data we hold. Whether you want to see what is stored, ask for a correction, or request removal, we handle these through the channels below. Submit your request clearly with your registered account details so we can verify your identity before acting on any change.

Live Chat Reach our account support team through the live chat window in your account dashboard. Available for data queries alongside general account help.

Email Send a written data request to our privacy contact email. Include your registered account name and the specific data action you are requesting.

Account Settings Some data fields — display name, contact number, preferred language — can be updated directly inside your account settings without contacting support.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention at lobangking

We have built our data practices around the reality of how Malaysian accounts operate — fast wallet deposits, mobile sessions and frequent account logins all generate data points that need careful handling. Here is what we do across four key areas so you can see the full picture before deciding what to share.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method, such as whether you last deposited via Boost or Touch 'n Go eWallet. Analytics cookies are anonymised.

Account Security Practices

Logins are protected by OTP verification sent to your registered mobile number. Any change to your linked wallet details — GrabPay, Boost or otherwise — requires re-verification before the update takes effect.

Data Retention Schedule

Transaction records are kept for the period required under applicable financial regulations. Account profile data is held while your account is active and for a defined period after a closure request is confirmed.

Who Has Access Internally

Access to personal data inside lobangking is limited to account operations and payment verification teams. We do not grant marketing partners access to identifiable account data without an explicit consent step on your part.

Common Questions About Your Data Rights on lobangking

These are the questions our account holders ask most often when it comes to personal data. If your question is not here, the live chat channel is the quickest path to a direct answer from our team.

We collect your name, contact details, device type, and payment method references such as a masked Touch 'n Go eWallet or GrabPay ID. Login timestamps and session data are also recorded for security purposes.

Yes. Submit a written request through our privacy email with your verified account details. We will compile the relevant records and deliver them to you through a secure channel within a reasonable period.

Send a deletion request via email or live chat. We will verify your identity, process the request and confirm which data can be removed immediately and which must be retained under financial record-keeping rules.

We share only the minimum data a payment processor needs to complete a transaction. That data is governed by the processor's own policy. We do not share additional profile data beyond what the transaction requires.

Functional cookies keep your session active and remember preferences like your last deposit method. You can adjust non-essential cookies through your browser settings, though doing so may affect how some account features behave.

Profile and preference data is deleted after account closure is confirmed. Transaction records tied to deposits via FPX, DuitNow or other payment rails are kept for the period required under applicable financial regulations.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What lobangking Does With Your Personal Information

How to Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention at lobangking

Cookies and Tracking

Account Security Practices

Data Retention Schedule

Who Has Access Internally

Common Questions About Your Data Rights on lobangking

01 What personal data does lobangking collect when I open an account?

02 Can I request a copy of all the data lobangking holds on me?

03 How do I ask lobangking to delete my personal data?

04 Does lobangking share my data with payment processors like Boost or GrabPay?

05 How does lobangking use cookies and can I turn them off?

06 What happens to my data if I close my lobangking account?

Privacy Policy

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