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What You Agree To When You Use lobangking

These terms and conditions set out the rules that apply to your account with us — from how you fund your wallet using Touch 'n Go eWallet, Boost, or GrabPay, to how we handle disputes and account activity.

Account holder responsibilityTouch 'n Go eWallet, Boost, GrabPay acceptedJurisdiction-dependent accessFair account managementDispute resolution process
lobangking What You Agree To When You Use lobangking
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We take the security of your account data seriously. Every session runs over an encrypted connection, and your payment details — whether you fund via Touch 'n Go eWallet, GrabPay, or FPX — are never stored in plain text on our side. If you want to know what data we hold on your account, how long we retain it, or how to request a correction, the process starts with a written request through our support email. We will respond within the timeframe set out in our privacy notice, which sits alongside these terms.

Encrypted Account Sessions

Every login and transaction on your account is protected by SSL encryption. Your payment credentials for Touch 'n Go eWallet, Boost, or GrabPay are never exposed in our logs.

Data Retention Policy

We retain your account records for as long as required by applicable law and internal compliance standards. Once the retention period expires, data is deleted or anonymised.

Request Access or Correction

You have the right to request a copy of the data we hold on your account, or to ask us to correct inaccurate details. Submit your request in writing via our support email.

Account Closure Terms

You may request account closure at any time through live chat or email. Pending withdrawals to your registered bank or e-wallet must clear before the account is fully closed.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If you have a question about how a specific clause applies to your account, our support team can walk you through it. Whether your query is about a deposit that has cleared through Boost, a withdrawal held pending verification, or a clause you need clarified before you proceed — we have three ways to reach us. Raise your concern through the channel that suits your situation; we respond to account-related queries in the same session where possible.

Live Chat Start a live chat session from your account dashboard for real-time answers on how specific terms apply to your wallet, deposit method, or account status.
Email Support Send a detailed query by email if your terms question involves account history, transaction records, or a formal request for policy clarification in writing.
Account Help Centre Browse our account help section for published policy summaries, step-by-step account guides, and answers to the most common terms-related questions we receive.

Questions We Hear Most About These Terms

These are the questions we see most often when members want to understand how our terms apply to their specific situation. If your question is not covered here, live chat or email support will be able to address it directly against your account record.

Access depends on where local law permits. It is your responsibility to check that using an online wagering platform is lawful in your specific region before opening or funding an account.

Continued use of your account after a terms update is treated as acceptance of the revised version. We notify you of changes through your registered contact details before they take effect.

No. Each person may hold only one registered account. Duplicate accounts breach these terms and may result in suspension of all associated accounts and forfeiture of any pending balances.

Contact us via live chat with your transaction reference. We will cross-check the payment record against your registered account and resolve the discrepancy — keep your e-wallet receipt handy.

Send a written data-access request to our support email. Include your registered account name and contact detail. We will respond within the timeframe stated in our privacy notice.

We may suspend or close an account if we detect duplicate registration, terms breach, misuse of promotions, or activity inconsistent with fair account use. We will communicate the reason where permitted.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.